The six most important words:
"I admit I made a mistake"

The five most important words
"You did a good job"

The four most important words
"What is your opinion"

The three most important words
"If you please"

The two most important words
"Thank you"

The most important word
"We"

The least important word
"I"

--Author unknown

Five BEs That Won't Sting

Be fair

Be flexible

Be consistent

Be pleasant

Be appreciative

--Author unknown